RETURN MATERIAL AUTHORIZATION

Please prepare the following information before contacting Technical Support:

• Name, phone number, email address, company name
• Carrier/purchaser name
• Type of product(s) – Antenna, RET, TMA, SCU, Smart Bias-T, etc.
• Model and serial number of product(s) – pictures preferred
• The original purchase order number(s) if available
• Site name
• Detailed description of the problem/issue
• If the product is on the tower or ground
• Pretest data if a new install
• Relevant screen shots
• Detailed troubleshooting steps already taken

Contact a Technical Support Specialist via our website or by phone +1 (779) 970-1605.

• The Technical Support Specialist will assist in troubleshooting the problem over the phone.
• If Technical Support is unable to resolve the problem, they will assign a TSR #.

Fill out all relevant information on the RMA Form, have it signed by the original purchaser (or authorized representative), and return to the Technical Support department (support@amphenol-antennas.com). 

• The RMA process cannot begin until the signed and completed form has been returned.
• Once the form is returned, the Technical Support department will coordinate the return of the product for investigation.
• Proper packaging and removal of the mounting brackets are required steps to follow to avoid any damage during transit.
• Damaged antenna(s) and/or installed brackets affect our ability to test the antennas and will void the RMA.

It is recommended for the installation crew to again call Technical Support during the installation/testing of the replacement unit to ensure successful completion of the RMA process.

There are circumstances in which a Purchase Order and payment will be requested for the replacement antenna and freight costs.  These include:

• If a replacement is required and there is not enough time for evaluation of the existing product.
• If the failure cannot be replicated once it has been received back at the factory.
• If units have been damaged either internally or externally.