Request an RMA

Follow these steps to facilitate a quick return of Amphenol product.

Prepare

Have the following information ready

  • Carrier/purchaser name
  • Type of product
  • Model and serial number
  • The original purchase order number, if available
  • Site name, if applicable
  • Description of the problem/issue
  • Location of product (tower, ground)
  • Pretest data if a new install
  • Any troubleshooting steps already taken

Call

Call Tech Support at 1-888-297-6433 Option #3

The ANDREW team will troubleshoot any issue and if unable to resolve, will assign an AWP ticket number.
This AWP ticket number is required to submit an RMA form.

Submit

Download the RMA Form
Complete and submit to https://www.andrew.com/support/

  • The RMA process cannot begin until the form has been returned.  Once the form is returned, ANDREW will coordinate the return of the product for investigation.
  • Proper packaging and removal of the mounting brackets are required to avoid any damage during transit.  Damaged antenna(s) and/or installed brackets affect our ability to test the antennas and will void the RMA.
  • It is recommended that the installation crew call Tech Support during the installation/testing of the replacement unit to ensure successful completion of the RMA process.

Please Note

There are circumstances in which a Purchase Order and payment will be requested for the replacement antenna and freight costs.  These include:

  • If a replacement is required and there is not enough time for evaluation of the existing product.
  • If the failure cannot be replicated once it has been received back at the factory.
  • If units have been damaged either internally or externally.
  • If the faulty product is not received within 30 days of the replacement being delivered.

AAS TS-03
Revision 02/16/2021