Request an RMA

Follow these steps to facilitate a quick return of Amphenol product.

Prepare

Have the following information ready

  • Carrier/purchaser name
  • Type of product
  • Model and serial number
  • The original purchase order number, if available
  • Site name, if applicable
  • Description of the problem/issue
  • Location of product (tower, ground)
  • Pretest data if a new install
  • Any troubleshooting steps already taken

Call

Call Amphenol Tech Support at +1 (779) 970-1605

Our team will troubleshoot any issue and if unable to resolve, will assign a TSR#.  This TSR# is required to submit an RMA form.

Submit

Download the RMA Form and have it signed by the original purchaser (or authorized representative)

Email the form to support@amphenol-antennas.com 

  • The RMA process cannot begin until the the form has been returned.  Once the form is returned, Amphenol will coordinate the return of the product for investigation.
  • Proper packaging and removal of the mounting brackets are required to avoid any damage during transit.  Damaged antenna(s) and/or installed brackets affect our ability to test the antennas and will void the RMA.
  • It is recommended that the installation crew call Tech Support during the installation/testing of the replacement unit to ensure successful completion of the RMA process.

Please Note

There are circumstances in which a Purchase Order and payment will be requested for the replacement antenna and freight costs.  These include:

  • If a replacement is required and there is not enough time for evaluation of the existing product.
  • If the failure cannot be replicated once it has been received back at the factory.
  • If units have been damaged either internally or externally.
  • If the faulty product is not received by Amphenol Antennas within 30 days of the replacement being delivered.

AAS TS-03
Revision 02/16/2021